Job Opportunities

Customer Service Representative – Full Training Provided, Full-Time

K&B Sportswear is looking for a Full-Time, Monday – Friday, 9:00 am – 5:00 pm, Customer Service Representative to help service existing and new customers. We are seeking a self-motivated candidate with a strong attention to detail as well as a commitment to a high level of customer service. This role requires a candidate that can continuously prioritize and manage multiple tasks throughout the day. We are looking for a confident individual who enjoys interacting with customers, and is willing to learn new things and grow with us.

*Most of our successful customer service reps have been promoted to account/team managers.*

Responsibilities include but are not limited to:

  • Assist customers in our retail store, our on-line store, and by telephone
  • Process customer orders accurately and in a timely manner
  • Assist with managing and tracking team and individual orders from order entry through delivery
  • Manage existing inventory, and assist with new inventory delivery procedures
  • Pack / unpack for swim meets and swim team sizings
  • Answer customer questions / concerns / issues with a complete focus on quality customer service with a positive outcome
  • Assist with pursuing new business team opportunities through targeted marketing programs
  • Some overtime and weekends may be required


  • Bachelor’s Degree preferred
  • Must be able to work at our store in Northborough, MA Monday-Friday from 9:00 am – 5:00 pm
  • Strong interpersonal and communication skills
  • Must have upbeat attitude at all times, and be very patient with customer questions and requirements
  • Ability to effectively prioritize and manage multiple tasks
  • Excellent written communication skills including the ability to independently compose correspondence
  • Computer literate
  • Ability to effectively respond to questions from customers
  • 2-4 years customer service experience
  • Social Media Marketing experience a plus
  • Valid drivers license needed
  • Current or previous competitive swimming experience preferred

Location: Northborough, MA
Full Time
Please send resume, cover letter, and contact information
No Phone Calls Please

Please send resumes to:

Job Type: Full-time

Pay is $15.00/hour.


Seasonal Part-time Customer Service Assistant

K&B Sportswear has an opening from September-mid November for Tues/Wed/Thurs from 2:00 (2:30) pm – 5:00 (or 5:30 pm). Tasks will include assisting us in the store with the following:

  • Checking in / stocking Inventory
  • Packing / unpacking for team sizings and swim meets
  • Shipping customer orders
  • Helping customers in the store
  • Answering customer phone calls

Pay is $12.00/hour.

Location: Northborough, MA
Full Time
Send resume and contact information to
No Phone Calls Please

Seasonal Part-Time Swim Meet / Team Sizing Help

We are currently looking for seasonal weekend and evening help for swim meets and fittings.


  • High School Diploma
  • Strong interpersonal and communication skills
  • Enjoy meeting and interacting with customers; Demonstrate an enthusiastic and positive attitude
  • Valid driver’s license
  • Swimming experience or knowledge a plus

Send resume and contact information to
No Phone Calls Please